How do I find out
what my password is?
Click here for
password recovery instructions.
After
registering, I login and get a thin box with nothing in it. What
happened? Why can't I do a search?
The final step of the registration process lets you select
the counties you wish to search as well as the billing plan for
each county. If you did not save this information, then the thin
box appears since no county was select. To fix this, login and
click the Modify Account
link in the upper
right hand corner of the page. Then select the
Billing Plan
link
which displays the page where the billing plans are selected.
After selecting the billing plans, click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties that you selected for searching.
When I
perform a search, it seems I never find the document I am
looking for. What am I doing wrong?
Remember, ALL the criteria you
enter must match in order for a document to appear on the search
results list. So, if you have entered a name, a date, a document
type, and a file number; and the document type does not match,
the document will not appear. If you have a book/page or a file
number, that is normally all you need to enter to go directly to
your document. Name searches alone work well, be sure to enter
the names as shown.
Why am I not
able to view images?
Typically, images are standard Group IV TIFF images. Your
computer needs to have a viewer that is capable of viewing these
images. With Windows 2000/NT/98, Imaging for Windows is the
default TIFF image viewer and works well with TIFF
images. With Windows XP, the Windows Picture and Fax Viewer is
the default viewer and also works well. For Windows Vista,
you can use Windows Photo Gallery. Some programs, upon
installation, replace the above programs as the default TIFF
image viewer, even though they may not be able to view that type
of image. These programs include Quicktime for Windows which
does not properly display TIFF images. Finally, if you are
having trouble viewing images, try the Convert to PDF link to
view the document as a Acrobat PDF file. Please
refer to our
Image Viewing Help Page for
more information.
Are there any
hot keys available with halFILESaaS?
The normal Windows hot keys are applicable. Also, on the Search
Critieria screen, ALT-S with select the SEARCH button.
How often are
these database updated?
It depends on the type of halFILE
Backup Service Plan your company purchased. You can review the
different plans by clicking the "Click here to review pricing plans"
link on the main page.
How can I change
my password?
Send an e-mail to
support@halfile.com
with your user id, password and company name, requesting the
password change.
How do I cancel my Backup
Service account?
Send an e-mail message to
support@halfile.com with the
following information for verification purposes: user id, name,
address and phone number. Your account and all your backed up information will
be removed from our system once any outstanding charges are cleared. |
